Refund Policy
Return & Refund Policy
At Art Whims, each artwork is created with utmost care, precision, and passion. Every piece is handcrafted, making it a unique creation of artistic and spiritual value. Because of the bespoke nature of our work, we strive to ensure your complete satisfaction with every purchase.
1. Eligibility for Returns
As each artwork is an original or handcrafted-to-order piece, returns are generally not accepted once the artwork has been delivered. However, we understand that unforeseen issues may arise. Returns will only be considered under the following circumstances:
- The artwork arrives damaged during delivery.
- The artwork received is significantly different from the item description or images provided.
To be eligible for a return, the artwork must remain in its original condition, with packaging, certificate of authenticity, and framing intact (if any).
2. Reporting a Damaged or Incorrect Item
If your artwork arrives damaged or incorrect:
- Please contact us within 24 hours of receiving your order.
- Include clear photographs of the artwork, packaging, and shipping label.
- Our team will review your case promptly and provide guidance on the next steps.
We may arrange for the return shipment or offer a replacement or partial refund depending on the situation.
3. Refunds
Once your return is approved and the artwork received in its original condition, we will process your refund. Refunds will be made to your original payment method within 7–14 business days.
Please note:
- Shipping fees are non-refundable.
- Refunds will only cover the value of the artwork.
For commissioned or customized artworks, refunds are not applicable once the creative process has begun, as each piece is tailored exclusively to your specifications.
4. Exchanges
Exchanges are available only in cases where the artwork was damaged during shipment or the incorrect piece was sent. All exchange requests are subject to stock and availability.
5. Cancellations
Orders may be cancelled within 24 hours of purchase at no charge. After 24 hours, materials and preparation may have begun, and cancellations will no longer be accepted—especially for made-to-order or commissioned pieces.
6. Our Commitment
Every artwork leaving our studio is carefully inspected, professionally packaged, and shipped with full insurance coverage. Our priority is to ensure your piece arrives safely and beautifully. We are committed to providing a seamless, trustworthy, and luxurious art-buying experience from start to finish.
Contact Us
If you have any concerns or wish to discuss a return, refund, or exchange, please reach out to us at contact@artwhims.com.